Dubai Electricity and Water Authority (DEWA) announced the recruitment of five robots as staff, as part of its continuous quest enrich the experience of customers and contribute to the quality services at its Customer Happiness Centres. This is the first integrated smart customer happiness centre in Dubai, which relies on Artificial Intelligence (AI) and Robotics, and provides smart and innovative services to all customers. The robots will have an employee number with the first robot's employee number being 99000099. DEWA will take all necessary measures to enhance operational efficiency, according to global standards.
"This is a long term government plan to prepare the UAE and young Emiratis for the future, and to develop our services, initiatives, strategies and work plans. We have adopted innovation as a cornerstone for continuous improvement to enhance DEWA's competitiveness in all areas. We keep up to date with the Fourth Industrial Revolution, and take advantage of disruptive technologies in various fields, develop AI, Robotics, IoT, 3D printing and by supporting the Dubai 10X initiative," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
"DEWA launched Rammas, its virtual employee, at the beginning of 2017 on its smart app, website and Amazon Alexa's system. DEWA is the first government organisation to launch an online chatbot in both Arabic and English. Rammas can respond to an unlimited number of enquiries in record time and is making significant progress in AI technology. This contributes to the enhancement of our operations and increasing our efficiency, as well as promoting the culture of creativity and innovation as the two pillars of the future industry." concluded Al Tayer.
Source and top image: Government of Dubai~