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Robotics Research
Posted on June 10, 2019 by  & 

Robot baristas hard at work in South Korea

KT Corp and Dal.Komm Coffee, Korea's first robot café franchise, recently showcased "b;eat 2nd Evolution (b;eat2E)", the second version of the AI robot cafe. The world's first 5G-connected robot cafe, developed by Dal.Komm, captured attention from entrepreneurs and innovators around the world. The b;eat2E is powered by KT's AI solution, GiGA Genie. b;eat2E, which is backed by KT's 5G network uses a robot arm that autonomously provides 47 tailored drinks. For more information see the IDTechEx report on 5G Technology Market and Forecasts 2019-2029.
Korea's first robot café franchise now has 45 robot-equipped outlets in shopping malls, company cafeterias, schools and an airport. At Dal.komm Coffee, a robot can brew 90 cups an hour and about 300 cups a day on a single charge of beans and supplies. Customers are sent a 4-digit code and can retrieve their drinks from a pickup box.
Ji Sung-won, the chief executive of Dal.komm said of the original b;eat "The quality of coffee served by b;eat is just as good as ones brewed by baristas at dal.komm stores because the robot cafe uses the same beans and high-end espresso machine as regular shops. As the robot cafe takes orders and payment via an app or a kiosk, customers don't have to wait in line during busy hours. In that sense, b;eat is more like a pickup place."
The second-generation smart robot barista can communicate directly with customers, taking voice orders, recommending drinks, answering questions and even waving its arms to passers-by. Dal.Komm's original b;eat could take orders only through the café's mobile app controlled by KT's control station.
KT is now working on the next upgrade. It will have even higher image recognition ability to identify customers' faces, analyze their behavior and provide more tailored services. The company will also develop its partnership with Dal.Komm Coffee further to explore global business models for the application of b;eat2E. For more information see the IDTechEx report on Mobile Robots and Drones in Material Handling and Logistics 2018-2038.
Source: KT Corp
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